Why should I choose DOG SALON for my pet's grooming?
Our professional groomers are passionate about providing the highest quality care and personalised attention to each pet. We ensure a safe, comfortable, and enjoyable grooming experience for your furry friend.
What services does DOG SALON offer?
DOG SALON provides a full range of professional grooming services for dogs and cats.
Our services include bathing, haircuts, nail trimming, ear cleaning, and specialised treatments.
We also provide a doggy daycare services.
Our Master Groomers, Dog Grooming Stylists, and Pet Grooming Furologists ensure your pet has an enjoyable experience and looks and feels their best.
Do you groom CATS as well as dogs?
Yes, we do!
Our experienced team knows how to handle cats with care and patience to ensure a stress-free grooming experience.
What's the difference between a Master Groomer and a Dog Groomer?
A Master Groomer is a highly experienced and skilled professional in all aspects of pet grooming. They must have a minimum of 5 years pet grooming experience.
A Dog Grooming Stylist specialises in creating stylish and breed-specific looks for dogs.
A Pet Grooming Furologist has general skills and experience, and focuses on the overall health and well-being of your pet’s coat and skin.
How often should I bring my pet for grooming?
Generally, we recommend grooming every 4-8 weeks to keep your pet healthy and looking great.
When you are in the DOG SALON with your pet, our groomers can recommend a personalised grooming schedule based on your pet’s needs.
How do I prepare my pet for their grooming appointment?
To prepare your pet for grooming, make sure they are clean and free of any ticks or fleas.
If your pet is particularly anxious, a walk before the appointment can help them relax.
Feel free to bring along any special shampoos or conditioners that your pet requires.
Can I stay with my pet during the grooming session?
No pet owners can not stay for the groom. Although we are very happy to show our customers around the Salon so they can see where their pooch will have their treatment.
Our insurance does not allow customers to be present for the groom, and only covers our employees.
It’s for the best that you are not there… as your pooch loves you, they will wiggle and move around if they can see you, trying to get close to you. This is not safe while we are grooming. It is best to drop off your pooch at their scheduled appointment time, and then come back when the treatment is finished.
Also for the safety and comfort of all pets, we request that owners do not stay during the grooming session. This helps minimise distractions and allows our groomers to focus on providing the best care.
If you have specific concerns, please discuss them with us.
What if my pet has special needs or health issues?
Our team is trained to handle pets with various special needs and health issues.
Please inform us of any specific conditions or requirements when booking your appointment, so we can accommodate your pet’s needs and ensure their comfort and safety.
Do you offer any additional services?
Yes, in addition to standard grooming, we offer specialised treatments such as de-shedding, teeth brushing, and spa treatments.
We also offer a doggy daycare service.
Ask us about our full range of services when you book your appointment. You can also view our Price Lists to see many of our additional services.
How do I book an appointment with DOG SALON?
Booking an appointment is easy!
You can book online, simply click our BOOK ONLINE button.
You can call us directly, or drop by our salon in Pagewood.
We recommend booking in advance, especially during peak times, to ensure you get your preferred date and time.
What is your cancellation policy?
We understand that sometimes plans change.
If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance.
If you cancel with 24-hours notice or more, then there is no fee and your refund will be reimbursed.
If you cancel with less then 24-hours notice, the deposit is non-refundable.
We kindly ask you to please give us a minimum of 24 hours notice, this allows us to accommodate other clients and reschedule your visit at a convenient time.
How much do your grooming services cost?
How long will my pet’s appointment be?
This may vary due to factors throughout the day that are beyond our control.
Feel free to contact us for more details.
How will I know when my pet is ready to be picked up?
Please pick your pet up within an hour of receiving the text unless arrangements are made prior.
Will you express my dog’s anal glands?
Will we pluck your dogs ear hair?
For example, ball of black wax hair, yeasty smell, redness or yelps when hair is removed. We will not put your dog through pain to complete this process.
Hair in the ear canal should come out easily and not be smelly or full of a wax like substance. If we are unable to remove hair and the ear may look like it has an infection, we will advise you so you can seek veterinary treatment.
My dog is old, can it be groomed?
If your dog is aged or disabled, we’ll provide special treatment during the grooming process.
We have a special place in our hearts at the DOG SALON for our aged canine companions and our staff have been trained on the individual considerations for special handling of these senior pooch’s.
We are experienced in working with deaf, blind, arthritic dogs, and those with diabetes.
Feel free to contact us to discuss your needs. We are here to help.
What type of payment do you accept?
My dog can be aggressive, can it be groomed?
We understand that some dogs may of had a bad grooming experience and now they do not want or enjoy being groomed. We are experts at helping calm and groom all dogs.
We are confident we can make the grooming experience enjoyable for all dogs.
Contact us and we can discuss strategies for your dog.
What if I am running late for drop off?
If you are running late, we kindly request a phone call before your arrival.
When should I arrive for my appointment?
This gives us an opportunity to greet you and have a quick, final consultation to make sure we get a complete understanding of your dog’s needs.